MOUNTAIN BROOK LODGE AND COTTAGES POLICIES:
(yep, the fine print...sorry, you gotta read it...)
PLEASE NOTE THAT THESE POLICIES APPLY TO GUESTS OF MOUNTAIN BROOK LODGE AND COTTAGES AND TO THEIR VISITORS - YOU ARE RESPONSIBLE FOR REVIEWING THESE POLICIES WITH YOUR FAMILY MEMBERS AND YOUR VISITORS TO YOUR COTTAGE.
With cottages in a village setting, we are delighted to provide 24/7 maintenance. If any issues arise with your cottage, we ask that you contact us immediately (at any hour), and your issue will be addressed!
YOUR BALANCE IS DUE ON ARRIVAL; LET US KNOW IF YOU WILL BE PUTTING YOUR BALANCE ON THE SAME CARD (WE WILL POST IT ONLINE, AND EMAIL YOU THE RECEIPT), ANOTHER CARD, OR PAYING BY CASH OR CHECK. PLEASE NOTE THAT ONCE YOU HAVE ARRIVED, IF YOU CHOOSE TO CUT YOUR STAY SHORT FOR ANY REASON, YOUR FULL BALANCE IS DUE AND WE REGRET THAT A REFUND OR CREDIT WILL NOT BE PROVIDED TO YOU - NO EXCEPTION.
SMOKING & OUTDOOR FIRE POLICY:
Smoking or vaping of any type is allowed on the porch of your cottage ONLY, with the door and window shut. Smoking or vaping of any type is not permitted on the Farmhouse porch, driveways, grounds, or trails (including in your vehicle, parked anywhere on the grounds). Since the severe drought of fall 2016, outdoor fires are no longer allowed on the property (grounds or firepit). Outdoor cooking is allowed in the grills provided only, using charcoal (not wood). We have provided you an electric candle - use of flame candles is not permitted, inside or out. You have been provided with a bucket for your fireplace ash - PLEASE DO NOT EMPTY IT - WE WILL PICK IT UP WHEN IT IS FULL AND BRING YOU AND EMPTY ONE. A $250 damages fine will be assessed to your credit card for non-compliance (one warning for smoking, no warnings for outdoor fires. You will be notified).
Thank you for understanding that we can only accommodate dogs. (no cats or other pets).
YOU ARE RESPONSIBLE FOR THE BEHAVIOR OF YOUR DOG(S) AT ALL TIMES, AND YOUR DOG(S) MUST BE LEASHED AT ALL TIMES WHEN OUTSIDE OF YOUR COTTAGE. A DOG MAY NOT BE TETHERED IN THE YARD AND OUT OF YOUR HAND CONTROL AT ANY TIME. WE DO NOT CHARGE A PET FEE OR REQUIRE A DAMAGE DEPOSIT, BUT YOU ARE RESPONSIBLE FOR ANY DAMAGE CAUSED BY YOUR DOG(S). THEREFORE, DO NOT LEAVE A DOG UNCRATED IN THE COTTAGE ALONE IF YOU ARE NOT CERTAIN THAT THE DOG WILL NOT DAMAGE THE PROPERTY.
Up to two well behaved Fido's are permitted per cottage (three or four by special permission only- ask!).
A well behaved Fido may remain in the cottage while you are out (crated or not). If Fido barks for more than a few minutes after you leave, you will be texted to return and to take Fido with you. The first day is always the hardest for Fido in a new place...we understand...
Couch and chair covers, old towels for the wet feet, and an outside "necessary pail" with baggies are provided for your use. Because we continue to have delightful canine guests, and humans who thoughtfully use the protections we provide, we no longer assess a Fido fee!
A leashed Fido is permitted to join you anywhere on the property, including the porch of the Farmhouse (not inside). For Fido's protection, Fido must be leashed at ALL times (including on your porch...Fido may listen to you at home, but there are much more interesting smells (and dangers) here). Thank you for using the "necessary" pail and baggies to clean up after Fido at your cottage and on your walks. All guest Fido's must have active flea and tick protection (If OOPS - you forgot that it was time, contact our delightful member of the pack, Noah's Ark Companion Animal Hospital...they can take care of this).
TRASH, RECYCLING, TOWELS, FIREWOOD, & SECURITY POLICY:
Mountain Brook Lodge and Cottages no longer keeps a trash dumpster on site, to eliminate odor and an attraction for animals. The dumpster behind the motel on the highway belongs to the motel - please do NOT dump trash there. Each cottage is provided an extra trash bag in a large enclosed trash can in the kitchen, a hod of firewood on the porch, and a string bag with the cottage number on it under the bathroom sink. If you choose to recycle, please empty bottles and wipe/scrape/rinse cans, and bag cans and bottles in one grocery bag and paper/cardboard in another. It is our pleasure to check your porch each day, mid day, and pick up your bagged (tied) trash and recycling, and wet towels you would like to exchange. We will bring back firewood (if needed), dry towels, and trash bags or other supplies you tell us you need late afternoon. PLEASE DO NOT LEAVE TRASH OUT OVERNIGHT OR DUMP ANY FOOD OR GREASE IN THE YARD OR WOODS. Guests have done so to "feed the animals" - animals in the wild have plenty to eat, and doing to attracts unwanted wild animals to our property.
Our water is directly from underground spring fed wells, and chemical (and plastic!) free - enjoy it directly from the tap. Our aging septic systems work very well, with some vigilance - thank you for observing our signs and putting tissue ONLY in the toilet (we now provide a covered waste can in the bathroom for your privacy), for keeping the hair strainers in the tub/shower drain, and for using the sink strainers, paper towels, grease cans, and scapers provided to keep food or grease from going down the kitchen drain. We are happy to provide additional cans and paper towels for your use, and happy to take the grease cans away in your trash.
Please enjoy our thirty six beautiful acres, creeks, and trails, and your leashed Fido is welcome, to join you on your rambles. We ask that you stay on our property (we will show you the "edges") and respect the privacy of our neighboring motel (on the highway) and small subdivision (to the west above us), as they respect ours.
Mountain Brook Lodge and Cottages is a delightful historic property, with the aging infrastructure that comes along with quaintness. Therefore, we must ask your cooperation in NOT exceeding the following guest limits in the cottages (paying more per extra guest is not the issue - aging septic systems is!):
One bedroom Cottage - Two Adults/up to two children under age 12
Two bedroom Cottage - Four Adults & up to two children under age 12 OR Two Adults, Two children 12 or over, and two children under age 12.
Mountain Brook welcomes children of all ages. Please request a pack n play and/or waterproof mattress pad and a covered waste can for outside (yes, our Fido pails do double duty!) if you have a baby or toddler in diapers.
Mountain Brook Lodge and Cottages will book ADULTS 22 YEARS OLD and over only (we reserve the right to ask for proof of age both on booking and when you arrive); we also reserve the right to request a parental credit card and cell phone number for college students. We are happy to book visitors and family members of residents of this area (Sylva, Dillsboro, Franklin, Waynesville, Cherokee, and Bryson City), but, other than for that purpose, our cottages are NOT AVAILABLE for local booking or use. Abuse of this policy will result in immediate cancellation and/or eviction, without refund.
GUESTS AGE 21 OR YOUNGER MUST BE ACCOMPANIED BY AN ADULT (22 OR OLDER) AT ALL TIMES ON THE GROUNDS, IN THE COTTAGE, AND INSIDE (OR OUTSIDE) THE FARMHOUSE.
THERE IS NO EXCEPTION TO THIS POLICY, AND WE APPRECIATE YOUR COOPERATION.
INTERNET & TV:
TV, secure wifi, and a "land" phone with unlimited long distance are available for guest enjoyment in the Farmhouse commons. Our "Cottage Plus" Cottages (more modern houses), Cottages 11, 12, & 15, also have TV and secure wifi. It was quite a feat out here in paradise, but we are delighted to now offer free secure wifi in all of the Cottages.
PLEASE NOTE that ALL wifi outside of town in the mountains is LIMITED (like your phone) - there is no unlimited service, such as cable or broadband, here. Cottages share 15 gb/month service, which throttles and does NOT WORK if it is used up.
SO NO STREAMING OF ANY KIND! If it moves, it is streaming - enjoy your web browsing, reading the news, and email, but please stop any videos that come up on Facebook or on the news (those annoying ads), and ABSOLUTELY no streaming of Netflix (you can download your movie before you leave home) or Roku boxes for the TV's. Parents, you are responsible for your kids' screen time...and, if you are not sure if it's streaming, just ask! (I have the same service here, and am running two businesses with it...)
The Mountain Brook Lodge and Cottages office phone #, 828-586-4329, is a cell number. Guests are welcome to communicate with me before and during their stay vis text message (the best way to communicate out here), and are also welcome to give that number to family members as a contact # to use during your stay (emergency or otherwise)...I will find you, 24/7
Thank you. Enjoy your stay, and come back and see us again soon!
Randi Taylor, Architect, Owner/Manager
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CONTACT FORM: (best way to reach us - we'll call or email you right back!)
Our driveway is Mountain Brook Road, located on Highway 23/441 between SYLVA & FRANKLIN NC - flat access year round!
Copyright 2017 - Randi Taylor, Architect