MOUNTAIN BROOK LODGE AND COTTAGES POLICIES:
(yep, the fine print...sorry, you gotta read it...)
PLEASE NOTE THAT THESE POLICIES APPLY TO GUESTS OF MOUNTAIN BROOK LODGE AND COTTAGES AND TO THEIR VISITORS.
With cottages in a village setting, we are delighted to provide 24/7 maintenance. If any issues arise with your cottage, we ask that you contact us immediately (at any hour), and your issue will be addressed right away. This is not only not a bother to us, but it is for the protection of both you and the other guests - loss of water or a power outage, for example, is rarely affecting only one cottage.
YOUR BALANCE IS DUE UPON ARRIVAL; LET US KNOW IF YOU WILL BE PUTTING YOUR BALANCE ON THE SAME CARD (WE WILL POST IT ONLINE, AND EMAIL YOU THE RECEIPT), PROVIDING ANOTHER CARD, OR PAYING BY CASH OR CHECK. PLEASE NOTE THAT ONCE YOU HAVE CHECKED IN, IF YOU CHOOSE TO CUT YOUR STAY SHORT FOR ANY REASON, WE REGRET THAT A REFUND OR CREDIT WILL NOT BE PROVIDED TO YOU - NO EXCEPTION.
SMOKING & OUTDOOR FIRE POLICY:
Smoking or vaping of any type is allowed on the porch of your cottage ONLY, with the door and window shut. Smoking or vaping of any type is not permitted on the Farmhouse porch, driveways, grounds, or trails (including in your vehicle, parked anywhere on the grounds). Since the severe drought of fall 2016, outdoor fires are no longer allowed on the property (grounds or firepit). Outdoor cooking is allowed in the grills provided only, using charcoal (not wood). $250 damages fine will be assessed to your credit card for non-compliance (you will be notified). Use of candles is not permitted, inside or outside.
Thank you for understanding that we can only accommodate dogs. (no cats or other pets).
YOU ARE RESPONSIBLE FOR THE BEHAVIOR OF YOUR DOG(S) AT ALL TIMES, AND YOUR DOG(S) MUST BE LEASHED AT ALL TIMES WHEN OUTSIDE OF YOUR COTTAGE. A DOG MAY NOT BE TETHERED IN THE YARD AND OUT OF YOUR HAND CONTROL AT ANY TIME. WE DO NOT CHARGE A PET FEE OR REQUIRE A DAMAGE DEPOSIT, BUT YOU ARE RESPONSIBLE FOR ANY DAMAGE CAUSED BY YOUR DOG(S). THEREFORE, DO NOT LEAVE A DOG UNCRATED IN THE COTTAGE ALONE IF YOU ARE NOT CERTAIN THAT THE DOG WILL NOT DAMAGE THE PROPERTY.
Up to two well behaved Fido's are permitted per cottage (three or four by special permission only).
A well behaved Fido may remain in the cottage while you are out (crated or not). If Fido barks for more than a few minutes after you leave, you will be texted to return and to take Fido with you. The first day is always the hardest for Fido in a new place...
Couch and chair covers, old towels for the wet feet, and an outside "necessary pail" with baggies are provided for your use. Because we continue to have delightful canine guests, and humans who thoughtfully use the protections we provide, we no longer assess a Fido fee!
A leashed Fido is permitted to join you anywhere on the property, including the porch of the Farmhouse (not inside). For Fido's protection, Fido must be leashed at ALL times (including on your porch...Fido may listen to you at home, but there are much more interesting smells (and dangers) here). Thank you for using the "necessary" pail and baggies to clean up after Fido at your cottage and on your walks. All guest Fido's must have active flea and tick protection (If OOPS - you forgot that it was time, contact our delightful member of the pack, Noah's Ark Companion Animal Hospital...they can take care of this).
TRASH, RECYCLING, TOWELS, FIREWOOD, & SECURITY POLICY
Mountain Brook Lodge and Cottages no longer keeps a trash dumpster on site, to eliminate odor and an attraction for animals. The dumpster behind the motel on the highway belongs to the motel - please do NOT dump trash there. Each cottage is provided an extra trash bag in a large enclosed trash can in the kitchen, a hod of firewood on the porch, and a string bag with the cottage number on it under the bathroom sink. If you choose to recycle, please empty bottles and wipe/scrape/rinse cans, and bag cans and bottles in one grocery bag and paper/cardboard in another. It is our pleasure to check your porch each day, mid day, and pick up your bagged (tied) trash and recycling, and wet towels you would like to exchange. We will bring back firewood (if needed), dry towels, and trash bags or other supplies you tell us you need late afternoon. PLEASE DO NOT LEAVE TRASH OUT OVERNIGHT OR DUMP ANY FOOD OR GREASE IN THE YARD OR WOODS. Guests have done so to "feed the animals" - animals in the wild have plenty to eat, and doing to attracts unwanted wild animals to our property.
Our water is directly from underground spring fed wells, and chemical (and plastic!) free - enjoy it directly from the tap. Our aging septic systems work very well, with some vigilance - thank you for observing our signs and putting tissue ONLY in the toilet (we now provide a covered waste can in the bathroom for your privacy), for keeping the hair strainers in the tub/shower drain, and for using the sink strainers, paper towels, grease cans, and scapers provided to keep food or grease from going down the kitchen drain. We are happy to provide additional cans and paper towels for your use, and happy to take the grease cans away in your trash.
,A right of way for vehicular through traffic was granted to the Clark family in the 1950's, when Highway 23 was straightened (and when the Clark family owned the whole 200 acres, including the motel, which was sold off in the 1960's)). As a result, there is occasional VEHICULAR traffic only on what is now Mountain Brook Lodge and Cottage's private driveway, the half circle "road". This vehicular right of way is granted ONLY to the residential neighborhood above the property, Pepsi Heights, not to the motel. The residents of Pepsi Heights and the guests of the motel honor our private property signage - that there is to be NO pedestrian or bicycle through traffic. In return, and for the security of all Mountain Brook staff and guests, guests are asked to enjoy our 36 acres and trails, driveways, Mountain Brook Road to the highway, and the gully and grassy area that runs along it, but to please not WALK, DOG WALK, or SOLICIT on the motel property, on the gravel road behind the historic cottages, or in the residential neighborhood above us (Pepsi Heights) on the extension of the concrete Mountain Brook Road. Don't hesitate to ask if you are unsure of our property lines. We greatly appreciate your enjoying our spectacular 36 acres and hiking trails, while respecting the privacy and security of our neighbors, as they do for us in return.
Mountain Brook Lodge and Cottages is a delightful historic property, with the aging infrastructure that comes along with quaintness. Therefore, we must ask your cooperation in NOT exceeding the following guest limits in the cottages (paying more per extra guest is not the issue - aging septic systems is!):
One bedroom Cottage - Two Adults/up to two children under age 12
Two bedroom Cottage - Four Adults & up to two children under age 12 OR Two Adults, Two children 12 or over, and two children under age 12.
Mountain Brook welcomes children of all ages. Please request a covered waste can for outside (yes, our Fido pails do double duty!) if you have a baby or toddler in diapers.
Mountain Brook Lodge and Cottages will book ADULTS 22 YEARS OLD and over only (we reserve the right to ask for proof of age both on booking and when you arrive); we also reserve the right to request a parental credit card and cell phone number for college students. We are happy to book visitors and family members of residents of this area (Sylva, Dillsboro, Franklin, Waynesville, Cherokee, and Bryson City), but, other than for that purpose, our cottages are NOT AVAILABLE for local booking or use. Abuse of this policy will result in immediate cancellation and/or eviction, without refund.
GUESTS AGE 21 OR YOUNGER MUST BE ACCOMPANIED BY AN ADULT (22 OR OLDER) AT ALL TIMES ON THE GROUNDS, IN THE COTTAGE, AND INSIDE (OR OUTSIDE) THE FARMHOUSE.
THERE IS NO EXCEPTION TO THIS POLICY, AND WE APPRECIATE YOUR COOPERATION.
Now about the internet & TV:
You are here to enjoy a relaxing mountain getaway vacation, but we understand that cell phones and internet are a necessary part of daily life. Having said that, unlimited broadband (cable) internet service is not available to our corner of the Smoky Mountains at this time. Very sparse limited service is all that is available to us, at any price. What our guests probably do not realize is that the "free" internet developed assuming unlimited data use (places that give you "free" internet, such as Starbucks, have broadband or fiberoptic service, or they couldn't offer it). Therefore, almost every website you open (except ours) has videos and ads embedded that play automatically - news sites, Facebook, etc...therefore, these sites are "streaming", and heavy data users, without you realizing it. To make it worse, unless you have very closely monitored all of your apps, devices, and programs (Windows 10 is the worse offender), your apps and programs update constantly, which is also streaming, and very heavy data use. ( If you have limited data on your cellphone, these things contributes to much of your data drain, if you are not on "free" wireless somewhere).
Therefore, Mountain Brook Lodge and Cottages TV and internet policy is as follows:
Limited password protected internet (no streaming) will continue to be provided at the Farmhouse Common Area for guest use - the information is on the router in the living room. There is also a landphone with unlimited long distance available for your use next to the router. Satellite TV with the Entertainment package (sports!) is provided for guest use at the Farmhouse Common area. Thank you for NOT attempting to order other packages or movie downloads.
Guests in our Cottages Plus! (Cottages 11, 12, & 15) are provided separate password protected limited internet service, and satellite TV. This also requires NO STREAMING OF ANY KIND, including no system updates or TV/video streaming (such as Netflix or Hulu), and no attempting to order other packages or movie downloads. At this time, limited secure free wifi is also available in Cottages 4, 5, 6, 14, and 8. We are testing antennae to try to spread this limited signal to the rest of the historic cottages. If you would like to enjoy your streaming Netflix, audio books, etc. while traveling, it is recommended that you download the movies into your device (this is allowed, for a one time viewing) before you leave home. Do not plan to do system updates, app downloads, etc when you are traveling .
The Mountain Brook Lodge and Cottages office phone #, 828-586-4329, is a cell number. Guests are welcome to communicate with me before and during their stay vis text message (the best way to communicate out here), and are also welcome to give that number to family members as a contact # to use during your stay (emergency or otherwise)...I will find you, 24/7
Thank you. Enjoy your stay, and come back and see us again soon!
Randi Taylor, Architect, Owner/Manager
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Our driveway is Mountain Brook Road, convniently located on Highway 23/441 between SYLVA & FRANKLIN NC
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Copyright 2017 - Randi Taylor, Architect