Copyright 2017 - Randi Taylor, Architect

 Our driveway is Mountain Brook Road,  located on Highway 23/441 between SYLVA & FRANKLIN NC - flat access year round!

mountainbrookcottagesnc@gmail.com  

Phone/text (for guests only):  828-586-4329

MOUNTAIN BROOK LODGE AND COTTAGES POLICIES: 

​(yep, the fine print...sorry, you gotta read it...)


PLEASE NOTE THAT THESE POLICIES APPLY TO GUESTS OF MOUNTAIN BROOK LODGE AND COTTAGES AND TO THEIR VISITORS - PLEASE REVIEW THESE POLICIES WITH YOUR FAMILY MEMBERS AND YOUR VISITORS TO YOUR COTTAGE.


With cottages in a village setting, we are delighted to provide 24/7 maintenance.  If any issues arise with your cottage, we ask that you contact us immediately (at any hour), and your issue will be addressed! 


YOUR BALANCE IS DUE ON ARRIVAL.   PLEASE NOTE THAT ONCE YOU HAVE ARRIVED, IF YOU CHOOSE TO CUT YOUR STAY SHORT FOR ANY REASON,  YOUR FULL BALANCE IS DUE AND WE REGRET THAT A REFUND OR CREDIT WILL NOT BE PROVIDED TO YOU - NO EXCEPTION.


SMOKING  &  FIRE POLICY:

Smoking or vaping  of any type is allowed on the porch of your cottage ONLY, with the door and window shut.  Smoking or vaping of any type is not permitted  anywhere else on the property, driveways, or trail. Candles are not permitted, indoors or out.   Outdoor cooking is allowed in the grills provided only, using charcoal (not wood).   Due to fire hazard we do not allow outdoor fires of any type.  You have been provided with a bucket for your fireplace ash; keep it on your porch, not inside.   PLEASE DO NOT EMPTY IT - WE WILL PICK IT UP WHEN IT IS FULL AND BRING YOU AN EMPTY ONE. 


FIDO POLICY:


WE ALLOW DOGS ONLY.  WE DO NOT HAVE A DOG FEE, BUT YOU MUST NOTIFY US IF YOU ARE BRINGING FIDO WHEN YOU RESERVE SO WE CAN PREPARE YOUR COTTAGE.  YOU ARE RESPONSIBLE FOR THE BEHAVIOR OF YOUR DOG(S) AT ALL TIMES, AND YOUR DOG(S) MUST BE LEASHED AT ALL TIMES WHEN OUTSIDE OF YOUR COTTAGE.  KEEP YOUR SCREEN DOOR LATCHED IT THE DOOR IS OPEN.  A DOG MAY NOT BE TETHERED IN THE YARD AND OUT OF YOUR HAND CONTROL AT ANY TIME.  WE DO NOT CHARGE A PET FEE OR REQUIRE A DAMAGE DEPOSIT, BUT YOU ARE RESPONSIBLE FOR ANY DAMAGE CAUSED BY YOUR DOG(S).  THEREFORE, DO NOT LEAVE A DOG UNCRATED IN THE COTTAGE ALONE IF YOU ARE NOT CERTAIN THAT THE DOG WILL NOT DAMAGE THE PROPERTY.  DOGS MUST BE HOUSE TRAINED...SORRY, NO "PEE PADS" .   A COVERED PAIL AND BAGGIES WILL BE PROVIDED ON EACH PORCH.  WE PROVIDE COUCH & CHAIR COVERS, AND OLD TOWELS - JUST ASK IF YOU NEED MORE!  YOUR COTTAGE HAS A COVERED "NECESSARY" PAIL ON THE PORCH AND BAGGIES; PLEASE USE IT FOR ALL OF YOUR WALKS.


TRASH, RECYCLING, TOWELS,  & SECURITY POLICY:

Mountain Brook Lodge and Cottages no longer keeps a trash dumpster on site, to eliminate odor and an attraction for animals.  The dumpster behind the motel on the highway belongs to the motel - DO NOT USE IT.  IF YOUR TRASH BAG IS FULL, TIE IT TIGHTLY AND PUT IT ON THE SIDE STOOP (UNDER CARPORT) OF THE OFFICE (IN THE MORNING ONLY, ON YOUR WAY OUT); WE MAKE A RUN TO THE DUMP/RECYCLING DAILY.  EMPTY CLEAN CANS, GLASS, AND PLASTIC BOTTLES CAN BE PUT IN A SEPARATE GROCERY BAG AND LEFT WITH YOUR TRASH, FOR RECYCLING .  


PLEASE OBSERVE THE SIGNS IN YOUR COTTAGE FOR RESPECTFUL USE OF OUR SEPTIC SYSTEMS.


We are happy to exchange wet towels for dry for you anytime during your stay.  There is a string bag with your cottage # on it under the bathroom sink; put in the wet towels and put it on the side stoop (under the carport) of the office in the morning, on your way out.  The dry towels will be on your porch early evening.  PLEASE DO NOT HANG WET TOWELS ANYWHERE BUT ON TOWEL RODS, HOOKS, AND SHOWER ROD IN THE BATHROOM (Not over doors and wood furniture).


NO FIREARMS or ILLEGAL SUBSTANCES


WIFI 

Please note that only limited WIFI is available at this time in our area.  We provide free secure  WIFI for our guests in each cottage as a convenience, but LIMITED service, like you have on your cell phone, is all that is available.  OUR WIFI IS FOR WEB BROWSING, MAKING RESERVATIONS, EMAIL,  AND READING THE NEWS & WEATHER ONLY.   ABSOLUTELY NO DOWNLOADS (BOOKS OR MOVIES), OR STREAMING/VIDEOS OF ANY KIND.  Travelers today are used to getting free unlimited WIFI wherever they go - if we had it here, you would get it - BUT WE DON'T.  Therefore, we appreciate your diligence in doing the following - you must turn off the setting on ALL of your devices that says "search for WIFI when it is available", otherwise your devices will connect to our WIFI (once you put in the password) every time you return to the cottage, even if you think you are "off" of our WIFI.   Only stay connected to our WIFI on ANY AND ALL devices when you are using the WIFI - then have your device "forget" the password until the next use.  If you don't, your device will run updates and uploads in the background, and use up the month's allocation in a matter of days.   WE CANNOT ACCESS UNLIMITED WIFI FOR ANY COST,  SO MONITOR WIFI USE IN EACH COTTAGE DAILY.  WE CAN ONLY CONTINUE TO OFFER WIFI IN OUR COTTAGES IF ALL OF OUR GUESTS COMPLY WITH THIS POLICY.  PLEASE ASK IF YOU HAVE ANY QUESTIONS.


A FEW TIPS:  Download your books into your device before you leave home.  Streaming Netflix also allows you to download your movie once to your device, so you an do that at home also before you leave.  The restaurants, breweries, and library in town offer unlimited free wifi - if you forgot, you can do your downloads there...


Thank you.  Enjoy your stay!


Randi Taylor, Architect, Owner/Manager